The Challenge
QuickFix resolved office HVAC and printer breakdowns. However, clients called techs directly, leaving tickets unlogged, invoices missing, and response times slow.
The Solution
We deployed a centralized WhatsApp 'Helpdesk' number connected to a ZenDesk ticketing board. Customers message details and photo evidence of faults to open tickets, receiving updates directly as technicians deploy.
"Clients love raising tickets via a simple WhatsApp text. Sending photo proof of broken parts sped up our service."
Measurable Outcomes
- Logged 100% of complaints centrally with no ticket leaks
- Sped up physical resolution times by providing photos to techs beforehand
- Improved contract retention rates with premium corporate clients