The Challenge
City Care Clinics' receptionist desks were constantly jammed. Over 70% of calls were routine queries: booking check-ups, doctor timings, or requesting PDF lab results, leading to long hold times.
The Solution
We set up a WhatsApp 'Digital Receptionist' bot. Patients can select departments, book slots, and retrieve lab report PDFs securely in one click, verified by mobile OTP.
"Patients love retrieving PDF lab reports in one click on WhatsApp, which freed up our clinics from calls."
Measurable Outcomes
- Slashed reception call load by 45%
- Provided patients 24/7 instant appointment bookings
- Improved CSAT score to 4.8/5.0 due to friction-free report access