The Challenge
High-ticket luxury jewellery purchases require visual and personal interaction. Zaveri & Sons found it difficult to share gold rates and showcase their massive ring and necklace inventory on static websites.
The Solution
We synchronized their product inventory with Facebook Catalog Manager to populate WhatsApp catalog list menus. Customers can browse jewelry collections, tap 'Get Price' to check daily rates, and book video appointments instantly.
"Displaying product collections directly inside the chat brought the showroom experience to the customer's phone."
Measurable Outcomes
- Generated 40% more qualified design inquiries
- Catalog-initiated chats converted 3x faster than standard website inquiry forms
- Increased VIP in-store consultations by 25%