The Challenge
Flight tickets, checklists, and hotel vouchers sent via email often slipped into spam, leading to confused clients calling Horizon Holidays from airports.
The Solution
We built a post-booking delivery system on WhatsApp. The moment travel booking completes, travelers receive itinerary PDFs, packing checklists, gate delay warnings, and local sightseeing tour up-sells directly in their chat feed.
"Sending itineraries and boarding passes directly on WhatsApp created a premium concierge feel for our tours."
Measurable Outcomes
- Virtually eliminated customer support calls during traveler check-ins
- Increased local excursion bookings by 15% through scheduled prompts
- Doubled positive post-trip social review rates